Once your order is received, it is created in 5-7 business days. Once completed, it will ship according to your shipping preference you selected at checkout.
FAQ
Placing Your Order
How long will it take to receive my order?
Can I cancel or modify my order after it has been placed?
We start allocating supplies for your order when it is received. You have 2 hours to cancel or modify your order. After 2 hours, it can not be modified or cancelled. If you have any questions before placing your order, don't hesitate to contact us. We are here to help.
How do I select my sizes for my order?
We always recommend our clients to purchase a sizing set before ordering. While waiting for it to arrive ( 2-3 days) you can have fun and create looks using our online designer, browse our collections or book your 1:1 Design Session.
Once you receive your sizing set and upload your sizes, we keep them on file for future orders.
To upload your nail sizes, sign into your client account and click on Profile. You will be able to update your sizes there.
I can't find a design I liked before
We create 50 pieces of each design in each size. Once they are sold out, they can't be purchased unless we re-release or if you book a Bespoke Design Session.
how many nails come in a full set?
A full set in (10) ten nails. We create your full set using the nail sizes we have on file. If we don't have your sizes, please purchase a sizing set.
Online Designer
How do I change my design after adding it to cart?
In your cart, you will see your design. Click on it and it will take you back to our Online Designer with the set you created.
How ofter do you upload new colors and designs?
Looks on our Online Designer change throughout the year. We like to focus on trending, seasonal and classical looks. If you don't see what you are looking for or have a certain look in your head, book a Design Session.
Why should I select a base color?
Mostly, it's a timesaver. Some clients have a color in mind they want to start with and when you select it as a base color, you don't have to select that same color for every single nail.
Don't worry. If you select a starting base color, you still can change individual nails to other solid colors and looks.
Design Sessions
what is the difference between a design session and the Online designer?
With our Online Designer, you are able to create a custom set, in real-time, from curated looks. When you book a Design Session, you get access to our entire library of colors, desings and embellishments.
Can I design a look for my wedding and bridal party?
Absolutely!! During your Design Session, you will design your looks and we send sizing sets to your bridal party. Once we have their sizes, we create the custom looks and mail them to you or to them directly.
